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The Effect of Developing Patient Compendiums for Critical Pathways on Patient Satisfaction

Hospital of the University of Pennsylvania, To whom correspondence should be addressed at University of Pennsylvania Medical Center, 1 Founders, 3400 Spruce Street, Philadelphia, PA 19104-4283

I. William Ferniany

University of Pennsylvania Health System, Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania

We examined the impact of developing a patient com pendium to a critical pathway on patient satisfaction scores. It was our hypothesis that by sharing the con tents of a critical pathway, by using a patient compen dium, we would improve patient satisfaction by establishing realistic patient expectations for patients undergoing cardiac bypass graft surgery. A satisfaction survey was sent to patients before the hospital began to use the patient compendium to the pathway and to another group of patients after initiation of a compen dium. Although there were some trends suggesting an improvement in patient satisfaction scores, there was no statistical difference in satisfaction before or after the compendium was in use.

American Journal of Medical Quality, Vol. 11, No. 1, 43-45 (1996)
DOI: 10.1177/0885713x9601100107


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