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Project Solo: An Independent Practitioner Initiative for Confidential Self-Assessment of Quality

Community/St. Vincent Hospitals, Indianapolis, Indiana

Cheryl Davis, R.N., B.S.N.

Community/St. Vincent Hospitals, Indianapolis, Indiana

Sherri Keaton, M.A., CCC-A

Community/St. Vincent Hospitals, Indianapolis, Indiana

Project Solo, a grassroots organization of independ ent physicians, has developed a unique method of confi dential self-assessment of quality. Participating physi cians can use the data to improve their own practices and to have a strong, credible voice for retaining and promoting the strengths of independent practices in providing medical care. In a pilot project, 56 independ ent physicians in Project Solo were given bar-coded, postage-paid survey forms of patient satisfaction to dis tribute to 100 patients. The population for this pilot study was the 35 physicians with patients returning at least one survey. A total of 1858 surveys (53% of sur veys given to physicians) were returned, representing a variety of rural and urban practices in 19 states. The mean percentage of responses rated "excellent" to sur vey items from Project Solo physicians is similar to the percentages reported for this survey in other studies. We conclude that Project Solo serves as an effective and efficient model for gathering patient satisfaction data and can be further developed as a tool for gathering clinical outcome and other quality measurement data in the solo and small group practice setting.

American Journal of Medical Quality, Vol. 11, No. 4, 214-221 (1996)
DOI: 10.1177/0885713X9601100410


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