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American Journal of Medical Quality
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Continuous Quality Improvement, Total Quality Management, and Reengineering: One Hospital's Continuous Quality Improvement Journey

Donald Klein, Ph.D.

Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan 49504

Jaideep Motwani, Ph.D.

Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan 49504

Beth Cole

Development Office, Midwestern University, Glendale, Arizona 85308

In recent years, there has been significantly increas ing interest in the application of continuous quality im provement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI.

American Journal of Medical Quality, Vol. 13, No. 3, 158-163 (1998)
DOI: 10.1177/106286069801300307
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[Abstract] [Full Text] [PDF]


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