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American Journal of Medical Quality, Vol. 18, No. 5, 181-189 (2003)
DOI: 10.1177/106286060301800502

Insights Into Successful Change Management: Empirically Supported Techniques for Improving Medical Practice Patterns

M. Thane Forthman, MBA

Delta Group, Inc., Greenville, SC, tfort{at}thedeltagroup.com

L. Dwight Wooster, MD, FCCP

Delta Group, Inc.

William C. Hill, PharmD

Delta Group, Inc.

Judith M. Homa-Lowry, RN, MS, CPHQ

Delta Group, Inc.

Susan I. DesHarnais, PhD, MPH

American College of Surgeons and Feinberg School of Medicine, Northwestern University, Chicago, Ill

This article identifies empirically supported techniques for improving medical practice patterns by relying on both The Delta Group's professional change management experience and a thorough review of the literature relating to the essential characteristics of successful change management programs in health care. The purpose of this article is to provide health care professionals with an overview of the various change management techniques that have been widely regarded as having the greatest impact on the clinical and financial success of improvement programs before health care professionals initiate change management activities within their own organization.

Key Words: Administrative policies • change management • feed-back • outcomes • participation • statistical process control


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