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Physician Quality Officer: A New Model for Engaging Physicians in Quality Improvement

Department of Pediatrics, University of Massachusetts School, Worcester, Massachusetts, Kathleen.Walsh2{at}umassmemorial.org, Department of Quality and Patient Safety, UMass Memorial Healthcare, Worcester, Massachusetts

Walter H. Ettinger, MD, MBA

Department of Quality and Patient Safety, UMass Memorial Healthcare, Worcester, Massachusetts, Department of Medicine, University of Massachusetts School, Worcester, Massachusetts

Robert A. Klugman, MD

Department of Quality and Patient Safety, UMass Memorial Healthcare, Worcester, Massachusetts, Department of Medicine, University of Massachusetts School, Worcester, Massachusetts

The slow progress in health care quality improvement and patient safety in America can be attributed, in part, to the challenge of physician engagement. As multidisciplinary patient-centered care becomes the standard, it is essential to integrate physicians into this process. To this end, the UMass Memorial Medical Center redesigned its Physician Quality Officer (PQO) program in 2007. The PQOs of the UMass Memorial Medical Center, who are all practicing clinicians, are fully compensated for their time and effort, trained in safety science, and teamed with other members of the department of quality and patient safety. Over the first year of the new program, the PQOs have successfully led major hospital initiatives in areas such as surgical care improvement, critical values reporting, and medication reconciliation. In this article, the authors describe the challenges and insights in the development and implementation of this new program. (Am J Med Qual 2009;24:295-301)

Key Words: quality improvement • physician engagement • physician quality • patient safety

This version was published on July 1, 2009

American Journal of Medical Quality, Vol. 24, No. 4, 295-301 (2009)
DOI: 10.1177/1062860609336219


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