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A Qualitative Study of Consumers’ Views on Public Reporting of Health Care–Associated InfectionsMeyers Primary Care Institute and the University of Massachusetts Medical School, Worcester, kathleen.mazor{at}umassmed.edu
Meyers Primary Care Institute and the University of Massachusetts Medical School, Worcester Recent interest in publicly reporting health care–associated infections (HAIs) makes it important to develop reports that consumers can understand and evaluate. In-depth qualitative interviews were conducted with 59 consumers. Interviews focused on responses to existing and prototypical reports and on recommendations for improvements. Many interviewees were unfamiliar with HAIs and were distressed to learn HAIs occur and can result in death. Public reporting was seen as unlikely to affect hospital choice; other factors were considered more influential. Interviewees recommended that reports be brief and include information on prevention as well as performance data. Additional recommendations on format and content were identified. For public reporting of HAIs to be successful, attention to report content and format are necessary. Consumer involvement can help to identify potential sources of confusion and methods of improving reporting.
Key Words: qualitative research • health care–associated infections • public reporting • nosocomial infections
This version was published on September
1, 2009 American Journal of Medical Quality, Vol. 24, No. 5,
412-418 (2009) |
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