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American Journal of Medical Quality
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The UR Hot Line: Purpose and Process

Walter Baigelman, M.D., F.C.C.P., F.A.C.P., F.A.C.A.I., F.A.C.M.Q., F.C.C.M

Carney Hospital, Boston University School of Medicine, Boston, Massachusetts

John Coldiron, M.D., M.P.H., F.A.C.P.E., F.A.C.H.E., F.A.A.P.

Massachusetts Hospital Association, Burlington, Massachusetts

Institutions embarking on utilization endeavors re quire mechanisms to identify and quantitate institu tion-specific problems. This article describes, with examples, the application of a utilization hot line as a cost-effective tool to focus efforts and solve immedi ate problems.

American Journal of Medical Quality, Vol. 8, No. 1, 6-11 (1993)
DOI: 10.1177/0885713X9300800103
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