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The Walk-through Patient-focus Assessment: Preliminary Results in Augmenting Patient Satisfaction Data

Office of Clinical Outcome Assessment and Quality Management, Department of Medicine

Jeffrey Otten

Hospital Administration, University of Pennsylvania Medical Center, Philadelphia, Pennsylvania

This article describes a new tool, the Walk-through Patient-focus Assessment Tool (WTPFAT), which is intended to supplement traditional methods of col lecting patient satisfaction data. The WTPFAT is an instrument that has been developed for use by health care workers, managers, and professionals to exam ine their environment from a patient-focus point of view.

American Journal of Medical Quality, Vol. 8, No. 2, 68-71 (1993)
DOI: 10.1177/0885713X9300800208


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