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Toward a General Procedure for Quality Improvement: The Double Track Process

Penn State University, Harrisburg, Pennsylvania

Quality improvement efforts are the focus of lead ers in many fields. While we have emerging examples of successful efforts we have fewer presentations of the pathways to follow. This paper offers a general procedure based on a Double Track model. Two pro cedural processes are offered: (1) at the whole orga nization level, Track 1, as a strategic means to quality improvement; and (2) at the project level, Track 2, for an operational path to quality improvement work at the team level. It is suggested that successful efforts follow this Double Track effort already and that fur ther identification and elaboration of the pathway will speed diffusion of quality improvement efforts.

American Journal of Medical Quality, Vol. 9, No. 2, 90-97 (1994)
DOI: 10.1177/0885713X9400900208


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