James T. Ziegenfuss, Jr

Editorial: Quality Management Data the Feedback Challenge
American Journal of Medical Quality 2000 15: 47-48. [PDF] [References]  

David J. Shulkin

Commentary: Why Quality Improvement Efforts in Health Care Fail and What Can Be Done About It
American Journal of Medical Quality 2000 15: 49-53. [Abstract] [PDF]  

Mollie M. Mostyn, Kathryn E.H. Race, Jerry H. Seibert, and Monica Johnson

Quality Assessment in Nursing Home Facilities: Measuring Customer Satisfaction
American Journal of Medical Quality 2000 15: 54-61. [Abstract] [PDF] [References]  

P. Todd McKenzie and Jonathan R. Sugarman

Implications for Clinical Performance Measurement of Interlaboratory Variability in Methods for Glycosylated Hemoglobin Testing
American Journal of Medical Quality 2000 15: 62-64. [Abstract] [PDF] [References]  

Carter L. Marshall, Marlene Bluestein, Elizabeth Briere, Charles Chapin, Brenda Darling, Kenneth Davis, Thomas Davis, Joanne Gersten, Clifford Harris, Ace Hodgin, William Larsen, David Mabb, Herbert Rigberg, Dennis Watson, and Vijay Krishnaswami

Improving Outpatient Diabetes Management Through a Collaboration of Six Competing, Capitated Medicare Managed Care Plans
American Journal of Medical Quality 2000 15: 65-71. [Abstract] [PDF] [References]  

Mary Thoesen Coleman, John A. Lott, and Sarita Sharma

Use of Continuous Quality Improvement to Identify Barriers in the Management of Hypertension
American Journal of Medical Quality 2000 15: 72-77. [Abstract] [PDF] [References]  

Alex R. Rodriguez

Literature Review
American Journal of Medical Quality 2000 15: 78-82. [PDF]  

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